Shopping Guide
How to Order
1. Add Items to Cart
Once you find a product, select the size and options, then click the "Add to Cart" button.
2. Review Cart & Proceed to Checkout
Confirm your items and click "Checkout"
(You can proceed as a guest, or Sign Up for a smoother experience next time.)
3. Enter Shipping Details
Input your shipping address and contact information. We may ask you to provide further information if necessary. For example, for shipments to Italy, we require your Codice Fiscale to be provided at the time of order.
4. Confirm & Complete Order
Select your payment method, review your order details, and click "Complete Order" to finalize.
Payment Methods
We accept the following payment methods. Please choose the one that best suits your convenience.
| Payment Method | Description |
|---|---|
| Credit Card | VISA, MasterCard, JCB, AMEX |
| PayPal | Fast and secure payment via your PayPal account. |
| Wise | Recommended for international transfers (low fees). *Transfer fees are to be covered by the customer. |
| Bank Transfer | Available for domestic transfers within Japan (JPY). |
Shipping & Delivery
Available options and costs are automatically calculated at checkout based on your destination and package size.
| Shipping Method | Speed | Tracking & Insurance | Recommended For |
|---|---|---|---|
| FedEx | Fastest | Full Tracking & Full Insurance | Instruments, High-value items |
| EMS | Fast | Tracking & Insurance included | Mouthpieces, Mutes |
| ePacket / Airmail | Standard | Limited or No Tracking | Small accessories, Low-cost items |
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Important Notes:
• Service Availability: Some methods may not appear at checkout depending on your destination or package size (e.g., EMS is currently unavailable for the USA, or for large items like e-Sax Tenor to certain countries). • ePacket/Airmail: These options are only available for limited countries and small items. • Insurance: We highly recommend FedEx or EMS for high-value items to ensure full protection. • Customs: Any import duties, taxes, or customs clearance fees are the responsibility of the recipient and are not included in the product price or shipping cost. |
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Returns & Exchanges
Please review our policy regarding returns and exchanges below.
| Situation | Policy |
|---|---|
| Defective or Damaged | We will provide a replacement or refund if the item is defective or damaged during transit. Please contact us within 7 days of delivery with photos. |
| Incorrect Item | If you receive an item different from your order, we will exchange it immediately at our expense. |
| Customer Reasons | We do not accept returns for personal reasons (e.g., "changed my mind," "wrong model/size"). Due to the nature of our products, returns are strictly prohibited once the item has been opened or used. |
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Important Notes:
• Return Shipping: We cover return costs for defective or incorrect items. In any other cases, the customer is responsible for all shipping and insurance fees. • Contact First: Please contact us before shipping any items back to us. |
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If you have any further questions that are not covered in this guide, please feel free to contact us.